T+C's

By purchasing firewood from us you are deemed to have read and agreed to the following terms and conditions:

Firewood Deliveries
A member of our dispatch team will be in touch to confirm the delivery day and time with you. If you are ordering less than 5m cube your order will generally be delivered with other orders and this can mean waiting for our logistics to get to your area. We deliver based on an area by area roster and cannot guarantee delivery times, especially during winter months.

Minimum order amount for delivery $200

Delivery tip off location on your premises is at the discretion of the delivery driver.
Firewood trucks are Trading standards approved for the firewood volume they carry. All firewood is advertised by the “Thrown” cube i.e. the volume the firewood fills when it is dropped into a container which measures 1 cube (1m x 1m x 1m). Not all trucks have a “truck load” volume water level with the top of the cage – the trucks can carry more than 6 cube this is why the wood doesn’t fill it up. Please refer to the following Consumer Protection advise – https://www.consumerprotection.govt.nz/tradingstandards/trade-measurement/measurement-for-business-selling-goods-by-weight-measure-or-number/selling-firewood-by-measure/

Firewood Payment
All firewood is expected to be paid for either before or upon delivery. Payment options include, credit card or direct debit through our website or cash on delivery. If you fail to provide payment for firewood delivered to your premise you have 7 working days to make payment or the debt will be passed onto our debt collection agency. All additional costs in debt collection will be added onto your outstanding balance.

Stock Availability
Stock availably can change without notice, although we endeavour to keep stock levels updated we retain the right to cancel orders based on products selling out, even if order has been confirmed and payment received. Order cancellation will result in a full refund.

Refund Policy
Orders can be cancelled with a full refund prior to the wood being loaded onto our delivery truck. If the payment was made via Credit Card a 3% fee and $20 administration fee will apply. Firewood returned to our premises will also encounter a $20 administration fee.

Cancellation policy
We retain the right to cancel any firewood order, at any time, for any reason.
Orders can be cancelled with a full refund* prior to the wood being loaded onto our delivery truck. This must happen via phone directly to our staff, not via text or email. Once wood is loaded onto delivery truck there will be a $50 discharge fee for cancellation, if the truck gets to your premises and the delivery is cancelled without the load being dropped off the cancellation fee is $150. If the load is delivered to the premises after the order was confirmed and the wood is tipped off the order cannot be cancelled and full payment due. It is your responsibility as the firewood purchaser to confirm you are happy with wood quality before it is delivered, our yard is open for firewood inspections during normal business hours.

Privacy Policy
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We will not sell, share or rent your personal information to any third party. Emails sent by this company will only be in connection to the products and services which we provide.